Establishing an improved security environment that will ensure safe return of IDPs, South Sudan National Police Service (SSNPS) completed the Confidence and Trust Building Policing Strategy (CTBPS) training course for Emergency Call Centre (ECC) and 777 Emergency response units in Juba.  The course was supported and facilitated by UNMISS Police, Human Rights and Child Protection Units.

The SSNSP ECC and 777 is supported as part of the CTBPS to generate appropriate, effective and quick police response to crimes committed in the city of Juba. These projects are supported by UNDP, GIZ (German Corporation for International Cooperation) and UNMISS. In total, six hundred and twenty-four officers are performing their duties in ECC and 777.

The SSNPS Emergency Call Centre based at Buluk Operations Headquarters in Juba became operational in July 2014 with an objective to provide South Sudanese citizens with a single, dedicated free emergency telephone number. It is a pilot project in Juba, but it is intended that it will become a national service in future.
 
777 Police Posts in Juba operate 24/7 dealing with cases of armed robbery, fighting, theft and conflict issues in community.
 
During three five-day sessions, sixty SSNPS officers were sensitized in the areas of Human Rights, Child Protection, Sexual and Gender Based Violence and Community Policing.
 
The course also aimed at increasing officers’ awareness of Standard Operation Procedures, Crime Response, Code of Conduct and Use of Force.

“It is you who is in charge for the security situation in Juba town. If people are in trouble, they call 777. Your task is emergency response. You have to be there as quickly as possible,” said Lieutenant General Abraham Manyat Peter, the Assistant Inspector General of Police for General Administration, addressing the participants.

“Don’t expect that you will be recognized by the SSNSP management. The recognition will come from the community when you build trust delivering a good service to our people,” he continued. “Those who are in the field, who are interacting with the community, these are the people who can make a change.”

“Start from discipline, start from respecting our community. Your role is to protect the life of the people, enforce the law and public tranquility so people can go to their work and feel that they are secure,” Mr. Manyat appealed to the officers.
 
He emphasized the critical importance of proper police training and thanked the UNMISS Police Commissioner for the long-standing support from UNPOL.

“After you have finished this training, I am expecting you to work professionally and deliver to the people so that your capabilities are recognized by the entire population of South Sudan,” said Director for 777, Brigadier Mangar Makeny.

“When you are doing good work for the people, this would motivate the community and they would respect you and support you. Only then, we will achieve our goal,” he added.